General Info / FAQ
What Payments are accepted?
We currently accept PAY PAL, VISA, Mastercard, Amex, and Discover. We are currently NOT accepting: checks or money.
What company name will show on my credit card or bank statement?
Our parent company’s name Wind Ship Trading Company will show on your credit card , bank, or pay pal statement.
What shipping service do you use?
We use USPS first class mail with delivery confirmation.
How long does shipping take?
We ship your order out within 24- 48 hrs of payment received. For USA shipments allow 3-7 business days for delivery. For Canadian orders allow 7-14 business days. For Worldwide shipments Please allow 14-21 business days for delivery.
My order should have been delivered by now. Where is it?
Please use the contact us page to submit your order info and our shipping department will email or call you with information relating to your order and shipping status.
What is your return policy?
We offer a 100% no questions asked money back guarantee. Item must be returned unused in exact same condition as received within 10 business days.
I want to return an item. How do i do this?
Please use the contact us form and we will email you return instructions.
Do I have to be 18 years old to order from this site?
Yes you must be at least 18 yrs or older to order any item from this web site.
I keep trying to contact you guys but receive no response. Why are you not responding?
We respond to all emails within 1-24 hrs. Please check your spam/junk box, and verify that you submitted your correct email address.
Do you offer bulk/wholesale pricing?
Please use the wholesale link to contact us and a sales rep will get back to you with wholesale information within 1 business day.
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