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Great choices include buttoned shirts, slacks, khakis, dresses, and nice shoes. Interviewees do not usually get job offers on the spot. They have to wait for a couple days after the interview. The length varies based on the number and quality of applicants. The overall process takes anywhere from a day to two weeks.

Some franchises require training, drug tests, or background checks. If hired, employees fill out forms and provide proof of right to work. There may even be a probationary period for each McDonald's worker. McDonalds Customer Service Representative Interview Video. Interviewer : Please describe your job title and primary duties. McDonalds Customer Service Representative : My job title was customer service representative. Not only just taking orders but ensuring that they actually get to the customer. They will first order, and I’ll see a screen where it tells me what they ordered. They will time us to make sure we did it in a orderly manner.

One when it’s slow in the drive-thru … Not the drive-thru, in the cashier in the front desk. Sometimes, if it was too slow, they just have you go into the drive-thru assisting the other person. McDonalds Customer Service Representative : It was busy. How it works is like you’re pretty much part of an assembly line. You’re the one directly interacting with the customer. The thing is you can’t focus on another coworker’s job. It not only so busy, but they built the system in a way that it works most efficiently when you make sure you take care of your job to the fullest extent because someone else is taking care of their own job to the fullest extent. Interviewer : Please describe a typical day as an employee. McDonalds Customer Service Representative : You get in there, you clock in. Then, they give you a cash register, and you count the money in there. Usually, you make sure it’s like $100 or $120 because they are going to track how much money you’re making, or if someone tries to steal money, they’d know what’s up. From there, as customers come through, you have a screen of a series of little menu items, and you just click them, and then, as you make the order, you cash them out and then, you just wait in a little area where the food will just appear. Then you bag it up properly and make sure it’s not messy. You try to present it nicely, and you hand it to the customer and check it off. Interviewer : How would you describe the application and interview process? McDonalds Customer Service Representative : The applications. McDonald’s are one of those guys who make you do it at the location to show that you’re willing to go out of your way to try to apply for this position. Once you do the application… What I did personally is I actually spoke to the manager myself after I finished it. Usually, they try to weed you out because some people never come back. You come back and you talk to them, then he schedules a formal interview with you. After that formal interview, it’s just like they take you to a little seat inside the restaurant and ask you a few questions, past experience, again how can you help the team grow. They put you in some scenarios and try to tackle them. Depending on your answers, they will give you the yes or no right there and then. Sometimes, you have to show a little more effort because people come and go. Interviewer : What should an applicant wear to the interview?

McDonalds Customer Service Representative : It was pretty much business casual. You know button up shirts, dress, loafers, or just dress shoes. Interviewer : What other advice would you give to a job seeker looking to gain employment?

McDonalds Customer Service Representative : Be ready to constantly work. McDonald’s, as people know, is one of the busiest fast food restaurants in the business. One, you got to be ready to deal with a lot of people. There’s like this whole stereotyped associated with these kind of chains, but in the end you have your coworkers, and the environment is just happy in general.


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