3.2 To collect Points a customer must present his/her Key Fob at the checkout during a transaction. To collect Points on purchases made with SuperValu online you will be required to quote your Real Rewards number. 3.3 There must be a total spend of at least €1 in a single transaction for that transaction to qualify for the collection of Points. 3.4 At the date of this Policy the redemption value of Points is one Point equals one cent.
We reserve the right to vary the redemption value at any time. 3.5 Points will not be awarded upon the purchase of the following goods: Lotto and lottery tickets, phone top-up vouchers, call cards, GAA tickets, gift vouchers, postage stamps, savings stamps, tobacco products, medicines and infant formula products. Other products and ranges may be excluded at any time and without prior notice and such changes will be at the discretion of your local SuperValu store or Musgrave or as may be required by law. 3.6 Points collected cannot be exchanged for cash and cannot be sold or in any way traded. 3.7 In order to qualify for vouchers entitling you to a reduction in your bill for products purchased from Us ( Money Back Vouchers ) you need to have accumulated a minimum of 250 Points in a collection period. (Musgrave reserve the right to vary the points collection period and the minimum level of points per collection period). 3.8 Money Back Vouchers will be mailed with a statement at the end of each collection period. 3.9 Money Back Vouchers expiry dates and terms and conditions can normally be found on the back of a voucher. 3.10 Insufficient Points to qualify for Money Back Vouchers/Points left over after your vouchers have been issued will be “carried over” to the next collection period.
3.11 You may nominate if you want to receive Money Back Vouchers electronically, to do this go to My Account . 3.12 Money Back Vouchers can only be redeemed on qualifying purchases in participating SuperValu stores in the Republic of Ireland, when shopping online with SuperValu and with Programme Partners. Key Fobs bearing the same serial number as the Money Back Voucher must be presented when redeeming. For purchases that do not qualify see the terms and conditions on the back of the Money Back Vouchers. 3.13 Money Back Vouchers may be used for full or part payment of a transaction, no change will be given. Money Back Vouchers cannot be exchanged for cash or gift cards. 3.14 Lost or stolen Money Back Vouchers can only be reissued provided they have not expired or they have not been cashed. 3.15 It is your responsibility to ensure all of your personal details are up to date and to contact the Real Rewards helpline if you have not received a Money Back Voucher mailing in 12 months. 3.16 Vouchers may be issued from time to time as an additional offer where a minimum amount of spend on qualifying products must be made in a single transaction to qualify for a price reduction or other benefit. ( Spend & Save Vouchers ) Collecting and Redeeming Points with Programme Partners. 3.17 Points can also be collected by a customer where the customer transacts with one of Our programme partners ( Programme Partners ). Points are awarded when one of our Programme Partners tells us that you have undertaken a relevant transaction with them. Our Programme Partners determine the particular transactions on which Points can be earned and the number of Points to be earned per transaction. As our Programme Partners may change, an up to date list of Programme Partners is available for you to view at any time on www.SuperValu.ie . You will have to inform the Programme Partner of the Key Fob number in order for any Points to be awarded. Points collected when transacting with a Programme Partner are added to your Points balance, although this will not occur immediately and it may take a few days for your balance to be updated. 3.19 During a collection period Points earned can be redeemed for products/services/discounts offered by some Programme Partners before they are converted into Money Back Vouchers. Points redeemed in this way cannot be used again and will not qualify for Money Back Vouchers. 3.20 Transactions with Programme Partners and the collection of Points via Programme Partners are subject to all applicable rules and terms and conditions of the Programme Partner (e.g. We are not responsible for the delivery, standard, quality or otherwise of any goods and services received or supplied by the Programme Partner. 3.21 Points cannot be redeemed until they have been credited to your Key Fob. Programme Partners will take different periods to notify us of Points to be credited. We are not responsible for a failure, delay or error by a Programme Partner notifying us of Points to be collected. 3.22 From time to time you may be able to earn tokens for promotional rewards ( Tokens ) such as, (but not limited to), local Christmas half price turkey and/or other types of local or national promotions (i.e. luggage, cutlery, glassware ( Promotional Rewards )). 3.23 Tokens for Promotional Rewards are awarded when shopping in a participating SuperValu store when €1 is spent in a single transaction.
This rate may vary depending on the Promotional Reward on offer. 3.24 Tokens will only be issued for the duration of a Promotional Reward programme. Unused Tokens will expire when the Promotional Reward ends. 3.25 Enough Tokens must have been accumulated to cover the full requirements of individual Promotional Reward offers. 3.26 All Promotional Rewards are subject to availability and may be altered or withdrawn by us.
3.27 From time to time local offers may be available to Key Fob holders from local businesses (e.g. hairdressers, dry cleaners, restaurants etc.) through your local store and any specific terms to these offers will be available from your local store. 3.28 Both your local SuperValu and Musgrave reserve the right to decline to issue or withdraw the Key Fobs/Points/Tokens at any time, or to alter, amend or terminate the Real Rewards Programme at any time without prior notice and participants in the Real Rewards Programme may be removed from the Programme at any time at the discretion of your local SuperValu or Musgrave. 3.29 All participants in the Real Rewards Programme must reside in the Republic of Ireland or Northern Ireland and must be at least 18 years old on the date of issue of their Key Fob.