Proof of Age: You must be capable of proving that the person accepting delivery of the goods is over the age of 16 or over the age of 18 where the order contains any alcoholic drink or other product governed by the intoxicating liquors act, to the satisfaction of the person delivering the goods on behalf of SuperValu. The acceptability of the proof provided will be at the absolute discretion of the person delivering the goods on behalf of SuperValu. If you will not be there for your allocated delivery time, please either change your delivery time or contact the Helpdesk as no goods will be delivered without satisfactory proof of age being provided where requested. Returns / Exchanges: If you have a problem with anything you buy using SuperValu Online Shopping we will be happy to arrange a refund/exchange where appropriate. Any problem with goods noticed at time of delivery should be brought to the delivery staff’s attention immediately.
Any problems noticed after delivery should be reported to the Helpdesk who will be happy to arrange a refund or replacement. Please be aware that we cannot accept returns of fresh frozen or perishable products or on products that have been packed specifically for you (for example meat products from our butcher) or on baby food, newspapers and magazines, but where any product is not fit for its intended use we will arrange for a refund. We will not be responsible for any loss or damage caused to the goods after delivery. Otherwise, our liability to you shall be limited in contract and/or tort to the value of the order only, unless we have been negligent and that negligence has caused death or personal injury. 4.26 We reserve the right to remove Real Rewards Points from returned items. 4.27 Not all of our stores take part in our online delivery service.
SuperValu Financial Services DAC, trading as SuperValu Insurance is a multi-agency intermediary and is regulated by the Central Bank of Ireland. SuperValu Financial Services DAC, trading as SuperValu Insurance is registered with the Central Bank of Ireland as an Insurance Intermediary under the EC (Insurance Mediation) Regulations 2005. A copy of our authorisation is available on request. We are authorised to provide advice, receive and transmit orders in relation to General Insurance policies. We are subject to and comply with the provisions of the Consumer Protection Code, Minimum Competency Code and the Fitness and Probity Standards as set down by the Central Bank of Ireland. See their website for further details ( www.centralbank.ie ) SuperValu Insurance is governed by the law of the Republic of Ireland. In the event of SuperValu Insurance being unable to meet our obligations, you may be entitled to compensation from the Insurance Compensation Fund in Ireland. Any disputes between you and us in respect of Republic of Ireland policies, will be dealt with in accordance with Irish law.
All SuperValu Insurance policies are underwritten by third party regulated insurance companies who are joint data controllers of all data provided to us for insurance purposes. The Central Bank of Ireland is responsible for the regulation of all financial services firms in Ireland. Their address is PO box 559, Dame Street, Dublin 2 and they can be contacted by telephone on 003531 124 6000 or by fax on 003531 671 6561.